Zhejiang Flashforge 3D Technology Co., Ltd. (collectively referred to as "Flashforge", "we", "us", or "our") respect your privacy. We hereby develop this Privacy Policy (hereinafter referred to as "this Policy") to help you understand how we collect, use, disclose, protect, store, and transmit your personal data.

If you have any questions, opinions, or suggestions, you can contact us through the following means:

Personal data refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. This Policy outlines how Flashforge processes your personal information. It is applicable to all products and services provided by Flashforge.

This Privacy Policy primarily aims to inform you about the following:

1. How We Collect and Use Your Personal Data

2. How We Use Cookies and Similar Technologies

3. How We Use SDKs

4. How We Share, Transfer, and Publicly Disclose Your Personal Data

5. How We Protect Your Personal Data

6. Your Rights to Your Personal Data

7. How We Process the Personal Data of Minors

8. How Your Personal Data Is Transferred Globally

9. Data Retention

10. Updates to This Policy

11. How to Contact Us

1. How We Collect and Use Your Personal Data

(1) How We Collect Your Personal Data

We may collect your personal data when you use our products or services or interact with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or may mean that we cannot respond to or resolve any issues you have raised.

We will collect and use your personal data only for the purposes described in this Policy. The following are some examples of personal data we may collect:

Account Information. When you create a Flashforge account, we may ask you to provide relevant personal data, including user name/phone number, email address, password, or other relevant information used for account security settings. You can choose to provide additional information on your personal information page, such as gender, birthday, occupation information, and other details. When you register/log in using third-party accounts, we will obtain publicly available information, including avatars and profile names, as well as other information you authorize from these third-party accounts. If you choose to sign in using a third-party account (e.g., Google/Gmail, Apple ID, Facebook, or other supported platforms), we may receive certain profile information such as a unique user identifier, display name/nickname, email address, and profile photo/avatar, and we use this to create/authenticate your account and provide login functionality.

Third‑Party Account Connection, Credential Storage, and Cross‑Platform Sync. If you choose to connect a third‑party account (such as Printables or other supported third‑party platforms) to our services, we will process the information you provide (or authorize us to receive) to enable login and any cross‑platform features you request.

Device‑only credential storage. If you enable the "Save password / quick login" feature, we may store your third‑party account username and password locally on your device using OS‑provided secure storage (e.g., Keychain/Keystore) or comparable encrypted storage. We do not store your third‑party password on our servers. You can disable this feature and remove saved credentials at any time in settings or by disconnecting the third‑party account.

Action syncing. If you connect a third‑party account and enable sync features, you authorize us to perform certain actions on your behalf on the third‑party service (for example, to "like" or "favorite/collect" an item on the third‑party service when you like/favorite that same item within our app). We will only perform actions that you explicitly enable, and you may turn off syncing at any time.

Third‑party terms and limitations. Your use of third‑party services is governed by their terms and privacy policies. Third‑party services may restrict automated access or credential‑based integrations; if a third‑party blocks access, the feature may not work. Saving credentials may increase risk if your device is compromised; we recommend enabling device passcodes/biometrics and not using this feature on shared devices.

Search, Recommendation, Community Interactions, and Model Publishing Data. When you use our model search and recommendation features and community functions, we may collect and process the following:

Third-party login data: user ID, nickname/display name, and avatar (e.g., if you sign in via Google/Gmail, Apple ID or Facebook).

Recommendation interaction data: records of your interactions with models (e.g., clicks, views/browsing, favorites/collections, likes, follows, shares, downloads, and printing records), and preference settings you voluntarily input (e.g., preferred model categories).

Search data: search keywords and search history, and actions taken during search (e.g., clicks, favorites).

Community interaction data: model browsing, comments, replies, follows, likes, and favorites.

Model publishing data: files and content you upload or submit, including model files, descriptions, images, documentation files, model licenses, and model printing configurations.

Public Content. If you choose to publish a model or post comments/replies, the content you submit (including your displayed profile name/avatar and the content of your post) may be visible to other users. Please do not submit personal data you do not wish to be public.

Contact Information. When you purchase or request products or services from Flashforge, we collect your personal data necessary for processing of your order. This may include your name, email address, order information, phone number, physical address, ZIP/postal code, country, and other contact information if necessary.

Payment Information. When you make a payment for our products or services, we will need to process your payment data. The exact personal data collected and used will vary depending on the payment method. This may include your name, phone number, bank details, payment method type (credit or debit); if you use a debit or credit card, the card type, expiration date, and certain digits of your card number; (Note: For security, we never collect or store your full card number.) details of your payment history or other payment related information.

Photos, Videos, and Files. Flashforge will not automatically collect your photos, videos, and files without your consent. When you upload your photos, videos, or other files while using Flashforge products and services, we may collect and store such content, including EXIF data related to photos or videos. If such content contains third-party information, you should obtain any necessary or appropriate consent from third parties and inform them of this Policy before uploading such content to Flashforge.

3D Model Files and/or Related Print Information

In any case, we generally will not interpret, analyze, or process your 3D model files without your consent, and third parties do not have the right to access or process your 3D models. If you choose to upload/publish a model or enable certain advanced features (for example, content-based model search, similarity detection, or auto-tagging), we may process model-related information to improve search relevance and recommendations. Where available, you can control these features through settings.

When you complete model slicing on FlashCloud/FlashSlicer and initiate print jobs through the cloud, we will forward the configuration corresponding to your print jobs and GX/G-code files (excluding 3D mesh information; collectively referred to as "3D Model Files") to the printer for successful print initiation and display of relevant 3D model file print information on each device. With the Incognito Printing function turned off by default, we will additionally store information such as print completion time and filament consumption besides storing your 3D Model Files (collectively referred to as "Related Print Information") for you to later browse your print history. You may choose to enable the Incognito Printing function, and we will then no longer store your 3D Model Files and/or Related Print Information.

We will strictly use your 3D Model Files and/or Related Print Information for the purposes described in this Section. If we need to use your information for purposes other than those described in this Section, we will seek your consent in advance.

We will not collect your 3D Model Files and/or Related Print Information in the following situations:

When you start a print job with the LAN Only mode enabled on your printer;

When you print models stored on an SD card;

When you print models stored in the printer's built-in memory.

Communication Information. When you contact us, we may collect information such as your contact information, communication time, subject, and content.

Location Information. When you activate Flashforge hardware products and use our applications, we may collect location-related information. You may need to enable certain features on your device (such as Wi-Fi and Bluetooth) to identify your location in various ways (including IP address, mobile app list information, cell tower location, or physical detection of Wi-Fi or Bluetooth sensors on-site). If your location is collected through the Wi-Fi or Bluetooth of your mobile device or other non-Flashforge products, please note that such sensors and related data services may be provided by third parties. Third parties may access such information to provide data services to Flashforge. You may provide your location information to third-party navigation software service providers to receive location-based services on Flashforge products.

Device-Related Information. When you activate Flashforge products and request after-sales service, we may ask you to provide information about your Flashforge devices, including the type and serial number. Our after-sales team may request device data to assist you. We will collect and use the information you provide when you send instructions to Flashforge products.

Technical Information. When you visit our website or use our mobile applications, you may provide us with technical information about your device's browser or application operations. This includes your IP address or device address, browser and/or device type/serial number, web pages or sites you visited before or after using our products or services, hardware version, and operating system. We may also use these technologies to collect information about your interactions with Flashforge emails, such as whether you opened, clicked, or forwarded the aforementioned messages.

Diagnostic Information. We will collect information about the operation of your Flashforge products and the Flashforge services under your device, including settings, features, performance, device status, log files/log information, device activity, error reports, and memory status when the system or application crashes.

Automatic Data Collection. When you browse our website or use our mobile applications, we may automatically collect certain information about your device and usage, which may include personal data such as online identifiers (e.g., IP address and device identifiers), device and browser information, and log/interaction information. We use this information for purposes such as security, fraud prevention, analytics, service improvement, and (where enabled) personalization and recommendations.

Sensor Information. When you play videos or engage in similar activities, we may utilize your device's sensors such as gravity and acceleration sensors to adapt to your device's orientation, recognizing whether it is in a vertical or horizontal screen state.

Device Permissions. When you install our application on your device, it will request certain permissions to support relevant features and services. For permissions that can be disabled, users can individually disable them through the device's settings:

To ensure real-time communication with the back-end server and prompt receipt of relevant notifications while using Flash Studio, we will:

Utilize the boot broadcast (auto-start) capability for Flash Studio to receive push notifications normally, even when it's closed or running in the background. This involves sending broadcasts at certain intervals through the system to wake up Flash Studio, necessary for facilitating certain functions and services.

Employ third-party message push services to generate an identifier for your device's uniqueness.

Read the phone's status to determine whether Flash Studio is in the foreground or background, enhancing the timeliness of push services.

(2) How We Use Your Personal Data

We use your personal data only on a legal basis. According to applicable local laws, we may use your personal data for the following purposes under one of the legal bases: your consent; necessary to perform/enter into a contract between you and Flashforge; necessary to protect the legitimate interests of you or others; necessary to fulfil legal obligations; and necessary to protect the legitimate interests of enterprises:

Provide Flashforge products and services; verify and manage Flashforge user accounts; deliver requested services and information; process and deliver entries and rewards related to promotional activities periodically offered by Flashforge. We will handle your personal data in accordance with this Policy and any preferences expressed through Flashforge products and services (including Flashforge App).

Improve Flashforge products and services, and develop new products, services, features by understanding and analyzing usage trends and preferences.

We may use your interactions (e.g., views, clicks, likes, favorites, follows, shares, downloads, prints), search keywords/history, and preferences you voluntarily provide to personalize and rank model search results and recommendations.

We may process your browsing, comments, replies, likes, follows, and other community interactions to enable community functionality, perform moderation and content integrity checks, and enforce our community rules.

We may process models and related materials you upload/publish (including descriptions, images, documentation, licenses, and print configuration information) to host, display, and distribute your published content and to operate platform features such as search and categorization.

Contact you for purposes of management and providing information (including customer service). We may send direct marketing information related to products and services provided by us and our cooperating third parties, including promotional and activity updates. If you are a natural person or consumer, we will only send you this with your consent or within the limits permitted by law. You can unsubscribe or withdraw your consent at any time. Please refer to Section 6, "Your Rights to Your Personal Data," for more information.

Detect, prevent, and address fraud, abuse of power, security risks, and technical issues that may harm our users, us, or the public.

Troubleshoot, correct, and upgrade to enhance the performance of Flashforge products and services.

Any other purposes disclosed to you with your prior consent when collecting your information.

We will aggregate the personal data we collect, such as the frequency you visit our website and applications, to generate metrics and statistical information. We use the data to help us understand website usage, improve its usability, and enhance the quality and availability of Flashforge products and services.

Comply with applicable laws.

(3) You fully acknowledge that, in the following circumstances, we have the right to collect and use your personal information without obtaining your explicit consent:

Related to national security or national defense;

Related to public safety, public health, or major public interests;

Related to criminal investigations, prosecutions, trials, or enforcement of judgments and the like;

Necessary for protecting the life, property, or major lawful rights and interests of you or other individuals, while it is very difficult to obtain the individual's consent;

The personal information involved was voluntarily disclosed to the public by you;

The personal information is collected from lawfully disclosed information, such as lawful news reports, open government information, and other such channels;

Necessary for signing a contract at your request;

Necessary for preserving the stable operations of the provided products and/or services, such as discovering or handling problems with the products and/or services;

Necessary for lawful news reporting activities;

Necessary for statistics or academic research conducted by academic research institutions for public interest, with de-identification of personal information contained in the outcome conducted.

Your personal information may include sensitive information such as your race, religion, personal health status, sexual orientation, etc. You may upload or publish such sensitive information on public channels while using our products or services. Please handle such sensitive personal information carefully.

When we intend to use the information for purposes not specified in this Policy, we will seek your consent in advance.

When we intend to use the information collected for specific purposes for other purposes, we will seek your consent in advance.

(4) AI-Powered Features and Model Improvement

When you use AI-powered features (including generative tools), we may collect and process inputs you provide (such as prompts, messages, uploaded files, and interactions with outputs) to provide the feature, maintain safety and security, prevent abuse, troubleshoot issues, and improve service quality.

We may retain logs related to AI features (including prompts and outputs) for a limited period for safety, security, compliance, and product improvement. Where available, you may have options to delete certain AI interaction history through your account settings. Please do not include sensitive personal data in prompts or uploads unless necessary.

2. How We Use Cookies and Similar Technologies

We may use cookies, pixel tags, web beacons, and other local storage technologies on our websites, mobile apps, online services, emails, and advertisements. The information collected through cookies and similar technologies is regarded as non-personal data. However, if local laws treat IP addresses or similar identifiers as personal data, we will also treat them as personal data.

(1) Cookies

A cookie is a text file created by a web server and stored on a computer or mobile device. The content of a cookie can only be retrieved or read by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. They usually contain identifiers, site names, numbers, and characters.

Cookies are sometimes stored on computers or mobile devices to improve user experience, including:

Login and Verification. When you use your Flashforge account to log in to a website, cookies can help you navigate from page to page, without having to re-log in on each page.

Storage of Your Preferences and Settings. Websites can use cookies to save personal settings, such as the language, font size, shopping basket, and other browsing preferences on your computers or mobile devices.

Interest-Based Advertisement. With cookies, we can collect information about your online activities, discover your interests, and deliver highly relevant advertisements to you.

Statistical Analysis. With cookies, we can collect information about your use of our websites and other apps, including recording a single visit (using a session cookie) or multiple visits (using a persistent cookie).

We will not use cookies for any purposes other than those stated in this Policy. You can manage or delete cookies based on your own preferences. You can clear all cookies stored on your computer, and most web browsers provide the option to block cookies. For details about how to change the browser settings, contact the browser provider.

If you clear cookies, you will need to change your settings every time you visit our websites. Please note that some of our services may require the use of cookies. In this case, disabling cookies may affect all or part of the services provided.

(2) Website Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixel tags. A web beacon is typically an electronic image embedded into a website or email to identify your device cookies when you access the website or email. Pixel tags enable us to send emails in a way that is readable to you and find out whether an email has been opened.

We and our third-party partners use such technologies for a variety of purposes, including analyzing service usage (in conjunction with cookies) and providing more satisfactory content and advertisements to you. For example, an email sent to you by us may contain a click-through URL which links to our website. If you click the URL, we will track your visit to help us understand your preferences for products and services and improve customer services.

If you do not wish to have your activities tracked in this manner, you can unsubscribe at any time.

(3) Other Local Storage

We and our third-party partners may use other local storage technologies, such as local shared object (also known as "flash cookies") and HTML5 local storage, in certain products and services. Similar to cookies, these technologies store information on your device and can record some information about your activities and preferences. However, these technologies may use different media from cookies. Therefore, you may not be able to control them using standard browser tools and settings. For instructions on disabling or deleting information contained in flash cookies, please click here.

(4) Do Not Track

Many web browsers provide the Do Not Track feature that can send Do Not Track requests to websites. Major Internet standards organizations have not established policies to specify how websites should deal with these requests.

We do not currently respond to browser 'Do Not Track' (DNT) signals as a uniform standard. However, where required by applicable U.S. state privacy laws, we honor opt-out preference signals such as the Global Privacy Control (GPC) or other legally recognized universal opt-out mechanisms for targeted advertising and certain data sharing. You may also manage certain cookie and tracking preferences through your browser settings or other controls made available in our products and services.

3. How We Use SDKs

To provide and optimize our services, our App may embed third-party SDKs. While these SDKs collaborate with us to offer you more comprehensive services, they may collect your personal information. We will take necessary measures to control the collection and use of your personal data by such third-party SDKs, ensuring the effective protection of your personal data. For information about the identity of the third parties, their collection purposes, and links to their privacy policies, please refer to Attachment 1 - Third-Party SDK Explanation in this Policy. We may update the list of SDKs from time to time (for example, if we introduce additional third-party login options such as Google, Apple ID or Facebook). When we make such updates, we will update this Policy and/or Attachment 1 accordingly.

4. How We Share, Transfer, and Publicly Disclose Your Personal Data

(1) Sharing

We will not share your personal data with external parties, except in the following cases:

Sharing with Your Consent: After obtaining your consent, we will share your authorized personal data with third parties designated by you.

Sharing under Statutory Circumstances: We may share your personal data in accordance with laws/regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities.

Sharing with Our Affiliates: Your data may be shared with our affiliates. We will share your data with our affiliates only for specific, definite, and legitimate purposes. We will only share data necessary for providing services. If our affiliated companies intend to change the purposes for processing personal data, your authorization and consent will be sought again.

Sharing with Business Partners: To ensure the quality of services provided to you, we may share your order, account, device, and location information with our third-party partners. However, we will only share your personal data for legitimate, appropriate, necessary, specific, and definite purposes. Our partners include:

Third-party Sellers and Developers: Some of our products or services are directly provided to you by third parties. In this case, we will share transaction-related information with third parties to fulfil the requirements for products or services you have purchased. For example, when you purchase products from third-party developers in the application market, we will share necessary information with them to complete the transaction.

Providers of Goods or Technical Services: We may share your personal data with third parties that support our features and functions, including third parties that supply or provide infrastructure technology services, logistics and distribution services, payment services, and data processing services. We share such data for the purpose of implementing the functionality of our products and services. For example, we will share your order information with the logistics service provider to arrange delivery, or your order number and purchase amount with a third-party payment agency to confirm your payment instructions and complete the transaction. The following lists the names of third-party SDKs currently we employed and their data collection purposes. If you have any concerns regarding the collection of your personal data by third parties through SDKs, please refer to the privacy policies of these third parties.

Flash Studio for Android:

Flash Studio for iOS:

FlashStudio：

To ensure real-time communication with the back-end server and prompt receipt of relevant notifications while using Flash Studio, we will:

Request and invoke your boot broadcast permission to start Flash Studio.

Employ third-party message push services to generate an identifier for your device's uniqueness.

(2) Transfer

Transfer refers to the process of transferring control of personal data from us to another data controller. We will not transfer your personal data to any company, organization, or individual, except in the following cases:

Transfer with Your Consent: After obtaining your explicit consent, we will transfer your authorized personal data to third parties designated by you.

If personal data transfer is involved due to merger & acquisition, division, dissolution, or bankruptcy, we will require the receivers to abide by this Policy when processing your personal data. The receiver who attempts to change the original processing purpose or method shall obtain your consent again.

(3) Public Disclosure

We will disclose your personal data only in the following cases:

After obtaining your consent;

On legal or reasonable grounds: We may disclose your information when required by laws, legal procedures, litigation, or public and government authorities.

5. How We Protect Your Personal Data

The security of your personal data is important to us. We have adopted standard industry practices to protect your personal data from unauthorized access/disclosure/use/modification, damage, or loss. To this end, we take the following measures:

We take all reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We will retain your personal data for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law.

We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement trusted protection mechanisms to protect data and data storage servers from attacks.

We deploy access control mechanisms to permit only authorized access to your personal data. In addition, we limit the number of authorized personnel and implement hierarchical permission management based on service requirements and personnel levels. Access to personal data will be logged and reviewed by authorized personnel on a regular basis.

We organize security and privacy protection training courses, tests, and publicity activities to raise employees' personal data protection awareness.

We are fully committed to protecting your personal data. Nevertheless, no security measure is perfect, and no product, service, website, data transmission, computer system, or network connection is absolutely secure. In the event that our physical, technical, or managerial safeguards are compromised, leading to unauthorized access, public disclosure, tampering, or destruction of information, resulting in harm to your legitimate rights and interests, we will assume corresponding legal responsibilities. After an unfortunate personal information security event occurs, we will promptly inform you in accordance with the laws and regulations by adopting reasonable and effective methods, such as issuing announcements. Additionally, we will proactively report the handling of personal information security incidents to regulatory authorities as required.

6. Your Rights to Your Personal Data

In accordance with relevant laws, regulations, standards in China, and common practices in other countries and regions, you have the following rights over your personal data:

(1) Right of Access and Correction

You have the right, as per legal provisions, to access and correct your personal data. If you wish to exercise your data access right, you can do so through the following means:

Account Information: If you want to access or edit personal data and payment details in your account, change your password, add security information, or close your account, you can perform such operations by accessing relevant pages on our website or application. However, for security and identity verification reasons, or as required by laws and regulations, you may be unable to modify the initial registration information provided during registration.

If you cannot access or correct this information through the above means, you can send an email to support@flashforge.com or contact us through the provided methods on the website or application.

(2) Right of Deletion

You may request the deletion of your personal data when:

It is no longer needed by us in relation to the purpose for which it was collected or otherwise processed.

We cease to provide products or services.

You withdraw your consent according to the provisions below.

Our collection and use of personal data violate laws and regulations.

If our processing of personal data breaches our agreement with you, we will assess your request and, if it meets the corresponding requirements, take appropriate steps, including technical means. Please note that due to legal and technical limitations, we may not be able to immediately delete the relevant information from backup systems. In such cases, we will securely store your personal data and isolate it from any further processing until the backup can be cleared or anonymized.

(3) Right of Withdrawal of Consent

General Circumstances

You have the right to withdraw your previously granted consent for specific purposes, including the collection, use, and/or disclosure of your personal data. Depending on the specific service you use, you can send an email to support@flashforge.com at any time to contact us for relevant operations. We will process your request within a reasonable time after receiving it, and according to your request, we will no longer collect, use, and/or disclose your personal data.

Depending on the scope of your withdrawal of consent, it may result in your inability to continue using our products or services. However, the withdrawal of consent or authorization will not affect the validity of our previous personal data processing activities based on your consent.

If you do not wish to accept automated decisions made by us through non-human automatic decision-making mechanisms, including push notifications and marketing information, you can unsubscribe at any time through the methods provided in our emails or messages.

(4) Right of Account Deletion

You can deactivate your previously registered account at any time by sending an email to support@flashforge.com.

We will complete the account deactivation within 45 working days. After the account is deactivated, we will stop providing products or services to you and, at your request, delete your personal data, except as otherwise required by laws and regulations.

(5) Responding to Your Requests:

To ensure security, you may need to provide a written request or other means of verifying your identity. We may request you to verify your identity first and then process your request.

If you are dissatisfied, you can also lodge a complaint or report to regulatory authorities such as the Cyberspace Administration, Telecommunications Administration, Public Security Bureau, and Industry and Commerce Bureau.

For your reasonable requests, we generally do not charge a fee. However, for multiple repetitive requests or requests beyond reasonable limits, we may charge a certain cost. Requests that are repeatedly made without a valid reason, require excessive technical means (e.g., requiring the development of a new system or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes) may be refused.

In the following circumstances, as required by laws and regulations, we will be unable to respond to your requests:

Directly related to national security or national defense;

Directly related to public safety, public health, or major public interests;

Directly related to criminal investigations, prosecutions, trials, or enforcement of judgments and the like;

There is sufficient evidence to show subjective malice or abuse of rights on your part;

Responding to your request would result in serious harm to your or other individuals' legitimate rights and interests.

Necessary for protecting the life, property, or major lawful rights and interests of you or other individuals, while it is very difficult to obtain the individual's consent;

Involving trade secrets;

Related to our fulfillment of legal obligations specified by laws and regulations.

7. How We Process the Personal Data of Minors

We consider it the responsibility of parents or other guardians to supervise the use of Flashforge Products and Services by minors. For purposes of U.S. law, a "child" generally refers to a person under 13 years of age. Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete such information as soon as practicable. We may apply a higher age threshold for certain jurisdictions as required by local law.

If we find that we have collected children's personal data without obtaining the prior consent from authenticated parents or other guardians, we will manage to delete the data as soon as possible. If you believe we might have collected personal data from a child under the age limit, contact us at support@flashforge.com. This ensures that such personal data is promptly deleted, and the subscription of the minor to any applicable Flashforge services is canceled.

8. How Your Personal Data Is Transferred Globally

Personal data collected and generated during our operations in the People's Republic of China will be stored in China, except cross-border transfer of specific products/services under applicable laws. If you access Flashforge Products and Services from the United States or other regions outside of China, please note that your personal data may be transferred to, stored in, and processed in jurisdictions where our servers and service providers are located, including China, and may be subject to the laws of those jurisdictions.

9. Data Retention

(1) General Circumstances

Under normal circumstances, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, unless a longer retention period is provided by laws and regulations. Upon expiration of such retention period, we will delete or anonymize your personal data.

(2) Special Agreement

Regarding your 3D Model Files and/or Related Print Information, storage will be based on the size limit of your personal cloud storage space. If the storage space is insufficient, new 3D model files and related print information cannot be stored in the cloud. If you have not enabled Incognito Printing, all records will be retained for 30 days. Beyond this range, you will be unable to manage new 3D Model Files and/or Related Print Information exceeding the storage space. Additionally, you will not be able to browse the print history or continue printing the corresponding 3D models.

10. Updates to This Policy

We regularly review this Policy due to business and technological changes, and updates may occur from time to time. If major changes are made to this Policy, we will notify you through in-app pop-ups on your mobile device, ensuring your awareness of information collection and usage practices.

Such changes take effect from the specified effective date in the notification or website. We recommend checking this page periodically for the latest information. Your continued use of Flashforge Products and Services will be deemed as acceptance of the updated Privacy Policy. If we collect more personal data from you or use/disclose your data for new purposes, we will seek your consent again.

11. How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy, please email us at support@flashforge.com or call us at: 4008866023.

If you are dissatisfied with our response, especially if our processing behavior of your personal data has damaged your legitimate rights and interests, you can also lodge a complaint or report to regulatory authorities such as the Cyberspace Administration, Telecommunications Administration, Public Security Bureau, and Industry and Commerce Bureau.

U.S. State Privacy Notice Addendum

This U.S. State Privacy Notice applies to residents of California and certain other U.S. states that provide privacy rights (e.g., Colorado, Texas, Oregon). It supplements this Privacy Policy. If there is a conflict, this U.S. State Privacy Notice controls for U.S. residents to the extent of the conflict.

Your U.S. privacy rights (subject to applicable law) may include the right to (i) access/confirm and obtain a copy of certain personal data, (ii) correct inaccurate personal data, (iii) delete personal data, and (iv) opt out of certain processing, including targeted advertising, the "sale" of personal data, and/or "sharing" of personal data for cross‑context behavioral advertising (as those terms are defined under applicable law), and certain profiling in furtherance of decisions that produce legal or similarly significant effects.

Opt‑out of targeted advertising and "sale"/"sharing"; Global Privacy Control (GPC). Where required by law, you may opt out by (i) submitting a request using the methods in Section 11 (How to Contact Us) and/or (ii) enabling legally recognized universal opt‑out mechanisms such as the Global Privacy Control (GPC), where available. Note: essential disclosures to service providers for security, fraud prevention, and core operations may still occur.

Sensitive personal information. Under California law, certain data elements may be "sensitive personal information" (for example, account log‑in credentials). Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information to what is permitted by law.

Verification, timing, appeals, and authorized agents. We may need to verify your identity before responding to certain requests. We will respond within the time period required by applicable law (typically within 45 days, with extensions where permitted). Where required, you may appeal our decision regarding a request. In certain jurisdictions, you may use an authorized agent; we may require verification of the agent's authority and your identity.

Non‑discrimination. We will not discriminate against you for exercising your privacy rights.

U.S. data storage and processing. For U.S. residents, we store and process personal data primarily in the United States. We may allow limited cross‑border access or processing where necessary to provide requested features, maintain security, provide customer support, comply with law, or engage service providers. We implement reasonable safeguards designed to protect personal data.

California minors. We do not knowingly sell or share the personal information of consumers under 16 years of age without legally required authorization.

How to exercise rights. To exercise your rights described in this U.S. State Privacy Notice, please contact us using the methods in Section 11 (How to Contact Us).

GDPR / EEA and UK Privacy Notice Addendum

This GDPR / EEA and UK Privacy Notice applies to individuals located in the European Economic Area (EEA) and the United Kingdom (and Switzerland where applicable). It supplements this Privacy Policy. If there is a conflict, this Notice controls for EEA/UK users to the extent of the conflict.

Controller. The controller of your personal data is Zhejiang Flashforge Technology Co., Ltd. You may contact us using the methods in Section 11 (How to Contact Us).

EU/UK Representative (where required). If we are not established in the EEA/UK but are required to appoint a representative under applicable law, we will appoint one and make the representative's contact details available in this Notice (or through a dedicated contact channel).

Data Protection Officer (where applicable). Where we are required to appoint a DPO (or have appointed one), we will make the DPO's contact details available in this Notice (or through a dedicated contact channel).

International transfers. Your personal data may be transferred to and processed in countries outside the EEA/UK. Where required, we rely on appropriate safeguards for such transfers (for example, the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, as applicable). You may request information about relevant safeguards using the methods in Section 11.

Your rights. Subject to applicable law, you have the right to request access, rectification, erasure, restriction, portability, and to object to certain processing; and where processing is based on consent, to withdraw consent at any time without affecting prior processing. You may exercise these rights using the methods in Section 11.

Automated decision‑making and profiling. We may use profiling for personalization (such as ranking and recommendations). We do not make decisions based solely on automated processing that produce legal or similarly significant effects unless we have a lawful basis to do so and provide any required notices/rights.

Complaints. You have the right to lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can try to resolve your concerns.

Cookies (EEA/UK). Where required by applicable law, we will obtain consent for non‑essential cookies and similar technologies, and you may manage preferences through consent tools, browser controls, or other mechanisms we provide (where available).

Third‑party account connection and syncing (EEA/UK). If you enable third‑party quick login/credential storage or cross‑platform syncing, we process related data to provide the feature you request, and we apply appropriate security measures (including encryption and access controls). You can disable these features at any time in settings.